About Marcus
Marcus Schaper-Kotter founded Empyrykal with a perspective most Salesforce consultants don’t have: he started as an end user. In 2009, running a facilities cleaning company in Vancouver, he needed a system that could handle both sales and operations simultaneously. That hands-on experience as a business owner shaped an understanding of what clients actually need from a transformation, not just what the requirements document says.
After moving to London and transitioning into consulting, Marcus built his career through boutique firms and large enterprise engagements at Deloitte before founding Empyrykal. His focus has remained consistent: governance, business analysis, and delivery excellence on complex, large-scale transformation programmes.
Today, as founder, he’s as focused on building the right team as he is on delivery, identifying where complementary skills are needed and bringing in people who know more than he does in specific areas. That intellectual honesty is the foundation Empyrykal is built on.
How has your career shaped your perspective?
“Starting as an end user, then working with a small consulting company in London, then moving to a Big 4 at Deloitte working on large engagements, has allowed me to shape my perspectives. Being agile and working small, but also having the experience to work on larger engagements.”
What does a successful project look like?
“Projects that come together really well have highly skilled and knowledgeable people on the consulting side, and a client that’s fully engaged, from sponsorship level all the way down to SMEs and internal transformation resources. A common understanding of delivery standards, methodology, processes and the correct commercial engagement framework is what makes the difference.”
Engagement Highlight
12-Month Enterprise Delivery: Property Management
A property management company engaged Empyrykal for what was scoped as a managed service Salesforce implementation. The client operated across a complex internal landscape: multiple stakeholder groups, significant variation in how different parts of the business ran their operations, and a data model with accumulated technical debt from previous implementations.
Empyrykal established a clear delivery framework from the outset, aligning on methodology, standards, and the commercial structure that would govern the engagement. Strong working relationships were built not just at sponsor level, but with the subject matter experts and transformation resources embedded in the client’s teams. Both sides committed to showing up.
Twelve months in, the engagement is ongoing and expanding. Consistent delivery outcomes across multiple workstreams. The initial scope has grown into broader opportunity — not through upselling, but through demonstrated results that earned further trust and investment from the client.
