About Tassos
Tassos Petrou came to Salesforce through a client requirement that didn’t follow the usual route. In 2018, a client needed a customer portal web application integrated with Salesforce. Tassos built it, and in doing so, discovered a platform he’d spend the next eight years mastering. What started as a single integration project became a career built on understanding how Salesforce connects to the wider systems around it.
His early career at a startup integrator, running multiple client engagements simultaneously, shaped a practitioner who can hold an entire delivery in his head at once: business analyst, architect, developer, and tester, without losing the thread. Working across many clients and projects at the same time meant there was no room to specialise narrowly. You either developed range quickly or you struggled.
That breadth has proved most valuable on programmes where the stakes are high and the tolerance for ambiguity is low. When there is no single owner, no clean documentation, and no room for error, the job requires someone who can move across the full delivery without dropping anything.
In Their Own Words
What do you enjoy most about this work?
The end-to-end involvement, facing the customer, acting as BA, architect, developer, and tester. All in one.
What does a successful project look like?
The team dynamic matters a lot. And the client has to be in it with you. When both sides are genuinely engaged and the requirements are worked through properly at the start, everything else is easier. When they are not, no amount of technical skill fixes it.
Engagement Highlight
Data Migration and Platform Porting: National Telecom Operator
His most significant programme to date is the data migration and platform porting for a national telecom operator’s Billing and Charging System. This is critical infrastructure: data integrity issues carry direct commercial and regulatory consequences, and the margin for error is effectively zero. The programme required the kind of end-to-end ownership that Tassos’s background is built for, holding the full picture across analysis, architecture, and delivery simultaneously.
A similar pattern played out on a legacy CPQ migration for a major energy retailer. The client needed to move to Salesforce without interrupting commercial operations. The technical complexity was compounded by years of undocumented product configuration rules with no single owner. Tassos led the analysis, rebuilt the logic in structured configuration, and delivered the migration on schedule.
Twelve months in, the engagement is ongoing and expanding. Consistent delivery outcomes across multiple workstreams. The initial scope has grown into broader opportunity — not through upselling, but through demonstrated results that earned further trust and investment from the client.
About Havilah
Havilah Ekpekurede came to Salesforce through a conversation. While finishing her masters, a friend working as a Salesforce marketing consultant described what the platform could do. Havilah did her research, passed her Admin exam, and from there built a career around it.
Consulting was a deliberate choice. She wanted a career that would push her into different industries, different problems, and different people, not one that stayed predictable. Four years in, that instinct has held up.
Her work spans Sales Cloud, Service Cloud, Account Engagement, and Marketing Cloud. What she has found is that what a client asks for on day one and what they actually need are rarely the same thing. The gap between the two is where most of the real work happens.
What keeps you engaged in this work?
No two projects are the same. Finding a solution excites me. It’s not always easy, but when a client’s problem gets solved, that’s what makes the effort worthwhile. Every client brings a different set of constraints, which means there is always something new to work through.
What does a successful project look like to you?
One of the most memorable projects I worked on came together because the entire team was genuinely passionate about making it a success. Everyone knew exactly what they needed to do. That clarity made it easy to work together, and the shared enthusiasm did the rest.
Engagement Highlight
Sales and Marketing Digital Transformation: B2B Client
A client was running their entire sales and marketing operation from spreadsheets. The work involved transitioning them fully onto Salesforce and Account Engagement, streamlining workflows, and building out the capability to track and engage with customers in a way their previous setup couldn’t support.
The result was a business that could see its pipeline, manage its marketing, and act on data it previously had no visibility into. Leads that had no owner and no follow-up process now moved through a pipeline. Marketing activity could be tied directly to revenue for the first time. The spreadsheets are gone. The client has not looked back.
